What I do with your information

This policy applies to Celeste Michelle Langridge, ABN 54 299 525 437, trading as Celeste Langridge Homeopathy. As a health service provider I am bound by the Privacy Act 1988 and the Australian Privacy Principles, including the parts covering sensitive information. The small business exemption does not apply to me.

What I collect

• Your name, email address and phone number, so I can arrange appointments.
• Health information you give me — your history, symptoms, medicines you take, and what we discuss in consultation. This is sensitive information and I collect it only with your consent.
• Your postal address, so remedies can be sent to you.

Who else touches it

• Calendly, for scheduling, intake questions and appointment reminders.
• Stripe, for card payments. I never see or store your card details.
• Resend, for email sent from this website.
• Vercel, which hosts this website.

Some of these providers store data outside Australia. I do not sell your information, and I do not share it with anyone else without your consent unless the law requires it.

The contact form

The contact form on this site asks only for your name, email and message, and asks you not to include health details. That is deliberate — ordinary email is not a secure place for health information. Everything clinical happens inside your consultation and the intake questions attached to your booking instead.

How this website is kept

This site is served over HTTPS. Analytics here are cookieless and collect nothing that identifies you, which is why you have not been asked to accept cookies.

How your consultation records are kept

Seeing or correcting your information

Email hello@celestelangridgehomeopathy.com.au and ask. You have the right to see the personal information I hold about you and to have it corrected if it is wrong.

Complaints

Raise it with me at hello@celestelangridgehomeopathy.com.au first. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.